Post-COVID Client Care: A New Look At Client Service Practices Or Techniques
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During lockdowns clients were anxious, frightened and lonely. Clients wanted someone to listen to them, and lawyers obliged. As the world is considering a more normal, if hybrid work world, the question is what do clients want now and how will law firms and lawyers adapt? We will discuss a more client-centric approach to client service, a focus on the total client experience. We will highlight technology and communications adaptations, as well as new ways of implementing client service.
- June 23, 2021
- 12:00 PM
- 1:00 PM
- 1.0
- 1.0
- Virtual Participation
- Nancy B. Schess, Esq., Klein Zelman Rothermel Jacobs & Schess LLP
- Carol Schiro Greenwald, Ph.D., MarketingPartners
- Webinar
- 0KQ91
- Committee on Law Practice Management
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